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Welcome back! Here's what's happening with your support tickets.
Total Tickets
1,247
Open
42
In Progress
28
Resolved
1,177
Ticket Overview
Recent Activity
Sarah M. created ticket #1234
2 minutes ago
Mike R. resolved ticket #1230
15 minutes ago
Emma L. commented on ticket #1228
1 hour ago
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Tickets
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| Ticket ID | Subject | Status | Priority | Assignee | Created | Actions |
|---|---|---|---|---|---|---|
| #1234 | Login issues with portal | Open | High |
Sarah M.
|
2 hours ago | |
| #1233 | Payment processing error | In Progress | Medium |
Mike R.
|
5 hours ago | |
| #1232 | Feature request: dark mode | Resolved | Low |
Emma L.
|
1 day ago | |
| #1231 | API documentation update | Closed | Low |
David K.
|
2 days ago | |
| #1230 | Mobile app crashes on iOS | Open | High |
Lisa T.
|
3 days ago |
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Reports
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Total Tickets
+12%1,247
vs last month
Avg Resolution Time
-8%2.4h
hours vs 2.6h last month
Customer Satisfaction
+5%94.2%
based on 847 reviews
First Response Time
+15%18m
minutes vs 15.6m last month
Ticket Volume Over Time
Resolution Time Trends
Tickets by Status
Priority Distribution
Channel Performance
Detailed Reports
| Report Name | Last Generated | Status | Actions |
|---|---|---|---|
|
Monthly Performance Report
Comprehensive overview of all metrics
|
2 hours ago | Ready | |
|
Team Performance Analysis
Individual agent metrics and insights
|
1 day ago | Ready | |
|
Customer Satisfaction Report
CSAT and NPS analysis
|
3 days ago | Processing |
Team
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Total Team Members
Active24
+2 from last month
Online Now
18
75% of total team
Avg Response Time
-5%2.1h
Team average this week
Sarah Johnson
Senior Support Manager
Mike Chen
Technical Lead
Emma Davis
Support Specialist
Team Performance Overview
Team Members
| Member | Role | Status | Tickets | Performance | Actions |
|---|---|---|---|---|---|
John Smith
john@ceinsys.com
|
Support Manager | Active | 45 |
|
|
Lisa Wang
lisa@ceinsys.com
|
Support Agent | Active | 38 |
|
|
David Brown
david@ceinsys.com
|
Technical Lead | Offline | 29 |
|